FAQ

⭐ Frequently Asked Questions (FAQs) — The Royal Sole

1. Do you sell genuine and high-quality footwear?

Yes. At The Royal Sole, we offer premium-quality men’s footwear crafted for comfort, durability, and style.

2. How do I place an order?

Simply:

  1. Browse your favorite footwear

  2. Select size & add to cart

  3. Proceed to checkout

  4. Complete payment

You will receive an email confirmation once your order is placed.

3. What payment methods do you accept?

We accept secure online payments through trusted payment gateways.
(You may list specifics if required: UPI, Debit/Credit Cards, Net Banking etc.)

4. Is my payment information secure?

Yes. All transactions are processed through secure, encrypted payment systems.
We do not store your card details.

5. Do you offer Cash on Delivery?

(Choose one option:)

  • ✔ Yes — COD is available on select locations
    or

  • ❌ Currently, we do not offer Cash on Delivery

(You can tell me which applies and I’ll adjust it.)

6. When will my order be delivered?

Orders are usually dispatched within 1–3 working days.
Delivery time may vary depending on location.

You will receive updates once your order is shipped.

7. Can I return or exchange a product?

Yes — returns and exchanges are accepted if:

✔ Product is unused
✔ Tags & packaging intact
✔ Request is raised within 3 days of delivery

Please refer to our Return & Exchange Policy.

8. What if I received a damaged or wrong product?

We’re sorry if that happens. Please contact us within 48 hours with images and video and we will assist you immediately.

9. Who pays the return shipping charges?

Return courier charges may apply unless the product received is defective or incorrect.

10. How long do refunds take?

Once the product passes quality check, refunds are processed within 7–10 working days to the original payment method.

11. Do you offer free shipping?

We offer free shipping on select orders or promotions.
Check the website banner for current offers.

12. How do I choose the right shoe size?

Please refer to our size guide or contact us for help before placing your order.

13. Can I cancel my order?

Orders can only be cancelled before dispatch.
Once shipped, cancellation will not be possible.

14. How do I contact customer support?

You can reach us at:

📞 Phone — 91+8623026139

We are happy to help.

15. Where is The Royal Sole based?

We are an India-based premium footwear brand, serving customers across India.